A one-time password (OTP) is a temporary password that is only active for a short period of time (as short as 30 seconds). OTPs are generally used as a 2nd factor of authentication in 2FA/MFA. The OTP can be sent to either the user's hardware token, email, their phone via text SMS or a software application.
According to studies, over 30% of all support tickets are related to password resets/forgotten passwords.
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